Refund policy
Updated 01/01/2023
We want you to be 100% satisfied. We will refund, replace or exchange any item that doesn’t arrive in perfect condition. When you purchase seafood from us, we guarantee that you will receive only the freshest, highest quality seafood available. If you are unhappy with your purchase in any way, please contact our customer service within twenty-four hours of receiving your order.
- Customer Service Telephone: 424-309-3545
- Customer Service Email: info@fishnmore.co
To help retain freshness, we suggest that you unpack your order upon receipt and place items in the refrigerator or freezer immediately. The box you receive your order in is not meant to store your seafood beyond shipping.
Your order is packed in eco-friendly insulation with plenty of dry ice to ensure that it stays frozen during transit. On the rare occasion that the box is damaged or delayed (due to weather or a carrier mishap), we do not recommend re-freezing the fish once it has begun to thaw. Any items that are no longer cold to the touch should be discarded and not eaten.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your seafood arrived thawed or damaged, please contact our customer service. Please provide photos to help our Quality Control team assess the root cause of the problem in order to improve our processes and prevent future occurrences.
Non-Returnable Items
We are shipping perishable seafood and are not able to accept returns. Items that are perishable cannot be restocked or resold.
Unfortunately, we cannot accept returns on sale items or gift cards.
Contact
You can contact Customer Service by phone 424-309-3545 or email at info@fishnmore.co.
Pacific Way Imports, Inc
+1 (424) 309-3545
info@fishnmore.co
4151 Via Marina, 311
Marina Del Rey, CA 90292